• What is your turnaround time?
  • Following our receipt of the documents, our turnaround time averages three (3) to five (5) business days. Feel free to discuss with us your special needs or rush jobs.

  • How do you assure confidentiality?
  • We have a confidentiality agreement that our attorneys sign. As well, we go above and beyond to assure all of our work is done with the clients’ privacy in mind.

  • Do you have a sample demand letter?
  • Yes, click the links below to view our demand letter samples/templates. We’re also happy to use your own format if you prefer.

  • Do you have a sample medical chronology?
  • Yes, click the link below to view our medical chronology sample/template. We’re also happy to use your own format if you prefer.

  • Do you have a sample billing summary?
  • Yes, click the link below to view our billing summary sample/template. We’re also happy to use your own format if you prefer.

  • Are you able to tell me what medical records and billing are missing for a demand?
  • We pride ourselves on finding things that might be missing when preparing demand letters and medical chronologies. We’ll email you a list of missing providers/items and any other relevant facts that we may find that could impact the case.

  • How do we exchange files?
  • We primarily use Dropbox for file exchange, and we can set up a folder for your law firm and send you an invite. If you prefer to use your own platform, we’re happy to use that as well.

  • How does payment work?
  • Payment is due at the time of services rendered. Upon your receipt of the work product, payment will be due within five (5) business days. Payment can be made via debit card, electronic check, or credit card through our online bill payer, FreshBooks, or by Zelle, PayPal, CashApp, or Venmo.